All questions related to your profile and managing it

• How can I change my password? 425
• I play in several clubs, can I have a single login? 257
• I have a single account across several clubs, how do I choose which club to display? 197
• A family member wants to become a member, can I add them? 149
• How do I book for a family member? 21
• I've lost my password. How can I recover it? 241
• How do I change my profile photo and information? 10
• I have several accounts: how do I merge them into a single login? 11
• How do I change the site language? 13
• How do I set my personal access code? 25
• My data: download, leave the club, delete my account 13
• How do I become a club member online? 18

All questions about bookings can be found here

• I paid with TWINT, but the booking isn't showing 143
• Why are some cells pink on the board? 380
• How can I make a booking 942
• How can I book with a guest? 249
• How can I edit a booking? 190
• How can I delete a booking? 296
• All courts are occupied. Can I join the waiting list? 78
• What payment methods are available to me for a booking? 94
• How to create an open booking 47
• How to join an open match 30
• Where can I find the court access code (door code)? 27
• How do I withdraw from an open match? 16
• How do I view my booking history? 11
• How do I see the weekly schedule? 12
• How do I find and book at another club? 10
• How do I sign up for a club event? 17

How do I register for a camp or a school?

• Sign up for a tennis lesson 96

Digital wallet, payment methods, vouchers and invoices

• How do I top up my digital wallet? 11
• How do I pay for a booking with my wallet? 17
• How do I split the payment with my partner? 12
• How do I use my restaurant vouchers? 7
• How do I view and pay my invoices? 14
• How do I download my certificates? 11
• How do I send money from my wallet to another member? 19

Find players, WhatsApp groups and challenge tournament

• How do I find a playing partner? 9
• How do I join my club's WhatsApp groups? 11
• How do I take part in the Défi-Plugin (challenge tournament)? 10
• Défi-Plugin: I played without creating the match, how do I enter the score? 9

The new interface, dark mode and the mobile app

• Comment me déconnecter ? 14
• How do I turn on dark mode? 15
• How do I install the Plugin.ch mobile app? 30
• How do I choose the notifications I receive on my phone? 12
• Where can I find the messages sent by my club? 7

Discover the navigation, search, help and home page of the new administration.

• Getting started with the new administration 15
• The administration home page 15

• Manage access 41
• Manage membership cards 25
• Manage clubhouse 16
• Manage restaurant credit 20
• Manage email sending 15
• Manage invoicing 11
• Manage member groups 13
• Manage registrations 16
• Manage special days 22
• Manage offers 14
• Manage online payments 15
• Manage billing regions 8
• Manage the club manager 21
• Manage challenge tournaments 9
• Manage RFID validation 26
• Manage general settings 12
• Setting up accounting 23
• Configure EBICS: connect Plugin.ch to your bank 18
• Gate access log 15
• Manage multiple buildings 21

• Create a new court 31
• Manage court groups 30
• Manage booking periods 40
• Manage court usage 31
• List, edit, or delete a court 19
• Manage sports 10
• Close courts 16

• Create a new season 21
• Edit or delete a season 16
• Open the winter season by copying last season 10
• Link a sport to a season 10

• Manage recurrence authorizations 22
• Manage restrictions 13
• Manage subscription type 36
• Create booking prices: per session or per season 16
• Check rates with the rate grid 9
• Manage non-member and pay-as-you-go deductions 13
• Booking without a subscription: the guest subscription 13

• Create an item 22
• Assign an item to a member 20
• Edit or delete an item 21
• Delete an item assigned to a member 13
• Import linked items from Excel 17

• Display the member list 29
• Create a new member 38
• View a member's detailed information 18
• Display a member's operational data 16
• Manage member subscriptions 17
• Import member data 20
• Print member cards 21
• Print and export the member list 19
• Charge an item to a member or a group 16
• Link a member to a group 13
• Edit and delete a member 10
• Search for a member 10
• Managing duplicates: merging two profiles 18
• Managing units to be deducted: personalised hours and non-members 17
• Manage Swiss Tennis licenses 14
• Topping up a member's wallet 9
• Find and reactivate a removed member 10
• Issue a certificate for a member 9
• Managing families 14
• Handling erasure requests (GDPR) 8

• Add a new sponsor 24
• Invoice sponsors 26
• Re-invoice sponsors 16

• Assign and remove a role 20
• Roles and access: create and edit a role 17

• Gérer son école de tennis : la marche à suivre 28
• Activating the Lessons module 35
• Creating lesson items 22
• Create, edit, and delete a lesson 24
• Manage lesson groups 15
• Manage lesson enrollments 26
• Prerequisite 42
• Invoice and reminder texts 21
• Teachers' schedule 12
• Grouped payments of registrations (basket) 5
• Change the rate of a registration 19
• Copy a lesson for the next season 19
• Changements en cours de saison 21
• Cancel or make up a lesson 18
• Ce que fait le prof 26
• Prix, membres et non-membres 32
• Paiement en ligne et facturation 26
• N° AVS et export Jeunesse et Sport 20
• Questions fréquentes sur les cours 20
• Résoudre les conflits de planning 12
• Proposer des créneaux de préférence 10
• Placer les élèves automatiquement 9
• Envoyer son planning à un professeur 13
• Préparer le planning de la semaine 13
• Reprendre les groupes de la saison passée 16

• Complete management of equipment rental 23

• Find old invoice groups (archives) 22
• Invoice considerations and display 24
• Create invoices 22
• Send invoices by email 16
• Manage payment reminders 21
• Print invoices 10
• List and search invoices 31
• Edit and delete invoices 23
• Invoicing a membership fee or an item: what's the difference? 12
• Automatic reminders for e-mail invoices 4
• Keeping the club's accounts 11
• Manage family discounts 8
• Import accounts from Excel 20
• Carry an overpayment over to the next invoice 16
• How invoice dates are calculated 15
• Annuler une facture ou une ligne déjà comptabilisée 11
• Transit accounts for online payments 21
• Cancel a reminder and go back to the original invoice 11
• Invoicing guests (non-member hours) for the season 11

• List of bank payments 16
• Processing via bank files 15
• Process a manual payment 22

• Process installments 26

• Managing bookings in the schedule 47
• Configure and use open matches 27
• Manage the set times 3
• Create a promo code and use it 14
• Refund a fixed-hour session that was released and taken again 8
• Moving a booking and creating a recurrence in the schedule 4
• Creating and managing recurrences 9
• The weekly view and the all-sports view 13
• The cash journal and the history of a booking 9
• Manage cash register prices 11
• Offering items with a booking 17
• Deleted bookings and deletion records 6
• Replace a player on a fixed hour 14
• A fixed hour cannot be added: nothing is displayed 10
• Create an event (ladies' night, tournament, outing…) 8

• Manage automatic emails 27
• Sending bulk emails 15
• Manage messages 21
• History of sent emails 16
• Writing an e-mail with the editor 21
• Birthday and inactive member e-mails 5

• Manage challenge tournaments 14

• Enable partner search 20

• The statistics dashboard 17
• Invoicing bookings from the statistics 10

• Access the program 35
• Booking by a member 43

• Creating and configuring a lesson 36
• Sign up for a tennis lesson 32
• Managing registrations (administrator) 30
• Managing groups and the schedule 27
• Tennis lesson invoicing 25
• Invoicing check and Youth and Sport export 17

Pay for employees and coaches: payslips, Swiss social contributions, accounting, salary certificates

• Setting up payroll 14
• Adding and editing an employee 5
• Special cases: minor salary, young people, pensioners, LPP 8
• Running the monthly payroll 13
• Entering a compensated absence (army, maternity, illness, accident) 13
• The 13th salary and holidays for hourly employees 15
• Paying salaries and reconciling them with the bank 11
• Correcting an approved payslip 9
• Salary certificates and annual lists 9

You'll find all the questions about booking without an account

• How can I book if I don't have an account 859
• Where can I find available courts in my area? 126
• How can I edit/cancel my booking if I don't have an account? 150